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This is our contract with you – our commitment as a service provider and your obligations as a user
Welcome to Vedi Pet Passport! We provide a subscription web application that gives pet owners read-only access to their pet's veterinary clinical record, as sourced from their veterinary clinic through the Vedi platform (Services), as set out in more detail on our website (Site).
In these Terms, when we say you or your, we mean you as an individual if you are accepting these Terms for yourself. If you are accepting these Terms on behalf of an entity (such as your employer) and you are authorised to do so, then you or your means that entity. When we say we, us, or our, we mean VetDB Pty Ltd (ACN 633 636 343).
These terms and conditions (Terms) form our contract with you, and set out our obligations as a service provider and your obligations as a customer. You cannot use the Services unless you agree to these Terms.
Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.
Contact email: privacy@vedi.io
Please read these Terms carefully before you accept. We draw your attention to:
We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link in the Services, or for featuring certain goods or services on the Services.
These Terms do not intend to limit your rights and remedies at law, including any of your Consumer Law Rights.
1.1 These Terms apply from the time you agree to these Terms, until the date these Terms are terminated in accordance with their Terms (Term).
1.2 Subject to your compliance with these Terms, we will provide you with access to the Services.
1.3 We will not be responsible for any other services unless expressly set out in these Terms or on our Site.
1.4 If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.
1.5 Where you engage third parties to operate alongside the Services (for example, any third-party software systems you wish to integrate with the Services), those third parties are independent of us and you are responsible for (meaning we will not be liable for) the goods or services they provide, unless we expressly agree otherwise.
1.6 We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use the Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you should cease using the Services. If you have paid upfront for recurring access to any of the Services (excluding one-time purchases) and you would like to cancel them, please contact us in writing within 30 days of receiving notice to cancel that recurring access and we will issue you a pro-rata refund for such Services.
2.1 You must sign up for an Account in order to access and use the Services. If you sign up through a veterinary clinic, your Account will be created when the clinic activates the Services for your pet, using the contact details the clinic holds for you, and you must check that those details are correct. You access your Account using your email address (by a magic link or one-time passcode).
2.2 You must be at least 18 years old to hold an Account.
2.3 You may invite Authorised Users to access and use the Services under your Account. You are responsible for ensuring that your Authorised Users comply with these Terms. You may change who your Authorised Users are at any time through your Account, and what access rights or permissions they have when using the Services. Any limitations on the number of Authorised Users you can have will be set out in your Account or on the Services.
2.4 Authorised Users are invited by email, may only view the relevant pet's information and cannot manage subscriptions or cards or invite others. You must ensure each Authorised User is at least 18 years old and that you have their consent to share their name and email address with you and us.
2.5 While you have an Account with us, you agree to (and to ensure your Authorised Users agree to):
(a) keep your information up-to-date (and ensure it remains true, accurate and complete);
(b) keep usernames and passwords secure and confidential, and protect them from misuse or being stolen; and
(c) notify us if you become aware of, or have reason to suspect, any unauthorised access to your Account or any logins linked to your Account.
2.6 If you close your Account, you and your Authorised Users will lose access to the Services (other than the Snapshot).
3.1 You may choose to purchase Services (Paid Services) either from us, as set out on our Site (Self-Serve Sign-Up) or through a veterinary clinic (Clinic Sign-Up). Paid Services may include one-time purchases or recurring Services. Depending on how you sign up, fees may be payable monthly or yearly. You must pay all amounts due under these Terms in accordance with these Terms or as set out on our Site (as applicable).
3.2 Clinic Sign-Up: the clinic will inform you of the fees and will collect them from you directly. You pay those fees to the clinic, not to us, and any refund of those fees must be sought from the clinic (subject to your Consumer Law Rights). Services purchased through a clinic are provided for a fixed term and expire on the date notified to you when you purchase them. The Services do not automatically renew and you will need to set up billing through the Self-Serve Sign-Up or purchase a new fixed term through your clinic.
3.3 Self-Serve Sign-Up: details of the fees and billing cycles are set out on our Site, and you must pay them through our third-party payment processor.
3.4 Any one-time purchase of Paid Services must be paid for at the time you order the Service.
3.5 Cancellation: All recurring Services continue for the agreed Service term (that you selected when purchasing the Service) (Service Term). Depending on how you sign up, your Service Term may be monthly or yearly. If you purchased through Self-Serve Sign-Up, at the end of each Service Term, provided you have paid all fees owing, your recurring Services will be automatically renewed for the same term. Services purchased through Clinic Sign-Up are for a fixed term and do not automatically renew. If you wish to cancel your recurring Services, you may do so through your Account. Your cancellation will take effect at the end of your current Service Term, and the recurring Services will not be renewed (meaning you will need to continue paying all fees due up until your current Service Term ends). If you are on an annual Service Term, we will provide you with a renewal reminder at least 30 days prior to the Services renewing.
3.6 Our payment methods will be set out at the time you purchase the Services. If you choose to pay your fees using one of our third-party payment processors, you may need to accept their terms and conditions (if this is the case, these will be set out at the time you make payment).
3.7 You must not pay, or attempt to pay, any fees due under these Terms or as a result of your use of the Services by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account.
3.8 If any fees due under these Terms or as a result of your use of the Services are not paid on time, we may:
(a) suspend your access to the Services (other than the Snapshot); and
(b) charge interest on any overdue payments at a rate equal to the Reserve Bank of Australia’s cash rate, from time-to-time, plus 2% per annum, calculated daily and compounding monthly.
3.9 You are responsible for paying any levies or taxes associated with your use of the Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).
4.1 Clinic information: The Services display information sourced from your veterinary clinic through the Vedi platform. It is a copy only and is not the authoritative veterinary record. You should direct any issues with the information displayed to your clinic, including anything urgent or time-critical and any dispute about the accuracy or completeness of the information.
4.2 No warranty or liability: To the maximum extent permitted by law, we do not warrant that the information displayed in the Services is accurate, complete or up to date, and we accept no responsibility or liability for that information or for any reliance on it.
4.3 AI-generated content: Some information in the Services, such as summaries, is generated using artificial intelligence. To the maximum extent permitted by law, we do not warrant that AI-generated content is accurate, complete or reliable, and we accept no responsibility or liability for it or for any reliance on it.
5.1 During the Term, we grant you and your Authorised Users a right to use our basic Services in accordance with these Terms. This right cannot be passed on or transferred to any other person.
5.2 When you purchase our Paid Services, your access rights will vary based on the type of service. For one-time purchases, we grant you and your Authorised Users the right to access the purchased Service until the earlier of the specified duration of access, the termination of these Terms or your cancellation of the specific Service. For recurring services, we grant you and your Authorised Users a right to access the relevant Services only for the duration that you continue to pay for the Service, subject to these Terms. These rights cannot be passed on or transferred to any other person.
5.3 You must not (and you must ensure that your Authorised Users do not):
(a) access or use the Services in any way that is improper or breaches any laws, infringes any person's rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;
(b) interfere with or interrupt the supply of the Services, or any other person’s access to or use of the Services;
(c) introduce any viruses or other malicious software code into the Services;
(d) use any unauthorised or modified version of the Services, including but not limited to for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to the Services;
(e) attempt to access any data or log into any server or account that you are not expressly authorised to access;
(f) use the Services in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;
(g) circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or
(h) access or use the Services to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.
6.1 While we strive to always make the Services available to you, we do not make any promises that these will be available 100% of the time. The Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.
6.2 The Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.
6.3 We will try to provide you with reasonable notice, where possible, of any disruptions to your access to the Services.
7.1 We own all intellectual property rights in the Services. This includes how the Services look and function, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on the Services.
7.2 We own or have licences to all content displayed on the Services (Content). You do not have any ownership rights in any Content on the Services. Subject to your compliance with these Terms, we grant you a non-exclusive, revocable, non-sublicensable and non-transferable licence to view the Content, solely for your own personal use.
7.3 You must not (and must ensure that your Authorised Users do not), unless expressly authorised by us or these Terms:
(a) circumvent or disable any content protection system or technical protection measure used in the Services or the Content;
(b) copy or modify, in whole or in part, any of the Content;
(c) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or otherwise commercialise the Content to any third party; or
(d) breach, or allow any third party to breach, any intellectual property rights in the Content.
7.4 We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.
7.5 When you use the Services, we may create anonymised statistical data from your usage of the Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve the Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make your data or identity identifiable.
7.6 This clause 7 will survive the termination or expiry of these Terms.
8.1 While using the Services, you may share confidential information with us, and you may become aware of confidential information about us. Each party agrees to keep the other party's Confidential Information confidential and to take reasonable steps to protect it from unauthorised access or disclosure. Each party may only disclose the other party's Confidential Information to its employees, contractors, professional advisors, agents and Authorised Users on a need-to-know basis, and to its third party service providers for the purposes of assisting it to perform its obligations under these Terms, provided in each case that those parties keep the Confidential Information confidential in accordance with this clause 8.
8.2 The obligations in this clause 8 do not apply to Confidential Information that:
(a) is or becomes publicly available other than through a breach of confidence;
(b) is independently created by the receiving party without reference to the disclosing party's Confidential Information; or
(c) is rightfully known by the receiving party prior to receipt from the disclosing party.
8.3 Either party may disclose Confidential Information to legal or regulatory authorities if required by law to do so, provided that the disclosing party uses reasonable efforts to give the other party prior written notice where permitted by law.
8.4 Each party acknowledges that a breach of this clause may cause irreparable harm for which damages may not be an adequate remedy, and that either party may seek injunctive or other equitable relief to protect its confidential information in addition to any other remedies available at law.
8.5 This clause 8 will survive the termination or expiry of these Terms.
9.1 We collect, hold, disclose and use any Personal Information you provide to us in accordance with our privacy policy, available on the Site, and applicable privacy laws.
9.2 You must only disclose Personal Information to us if you have the right to do so (such as having the individual’s express consent).
9.3 We may need to disclose Personal Information to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors).
9.4 Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.
9.5 You acknowledge that the Snapshot is viewable by anyone who holds the relevant card or link. We are not required to notify you when the Snapshot is accessed. You can view its usage or revoke it within the application. To the maximum extent permitted by law, we give no warranty in relation to the Snapshot, and we accept no responsibility or liability for the Snapshot, or for any access to, or use or disclosure of, the Snapshot or the information in it by any person.
9.6 This clause 9 will survive the termination or expiry of these Terms
10.1 In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms.
10.2 Subject to your Consumer Law Rights, we do not provide a refund for a change of mind or change in circumstance.
10.3 If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
10.4 This clause 10 will survive the termination or expiry of these Terms.
11.1 To the maximum extent permitted by law, we will not be liable for, and you release us from liability for, any Liability caused or contributed to by, arising from or in connection with:
(a) your computing environment (for example, your hardware, software, information technology and telecommunications services and systems);
(b) any loss arising from the deletion of your data following termination or expiry of these Terms; or
(c) any use of the Services by a person or entity other than you or your Authorised Users.
11.2 Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law:
(a) neither we nor you are liable for any Consequential Loss;
(b) a party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party, including any failure by the other party to mitigate its loss;
(c) (where the Services are not ordinarily acquired for personal, domestic or household use or consumption) in respect of any failure by us to comply with relevant Consumer Law Rights, our Liability is limited (at our discretion) to supplying the Services again or paying the cost of having the Services supplied again; and
(d) our aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to the amount of any fees paid by you to us during the 12 months immediately preceding the event giving rise to the Liability, or if you have not paid for the Service, to AU$100.
11.3 This clause 11 will survive the termination or expiry of these Terms.
12.1 We may suspend your access to the Services (other than the Snapshot) where we reasonably believe there has been any unauthorised access to or use of the Services (such as the unauthorised sharing of login details for the Services). If we suspend your access to the Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate these Terms and your access to the Services will end.
12.2 We may terminate these Terms (meaning you will lose access to the Services (other than the Snapshot), and any recurring Services will be cancelled) if:
(a) you fail to pay your fees when they are due;
(b) you or your Authorised Users breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;
(c) you or your Authorised Users breach these Terms and that breach cannot be remedied;
(d) we decide to discontinue the Services, in which case we will provide you with at least 90 days’ written notice and if you have paid upfront for ongoing access to any of the Services (excluding one-time purchases) we will issue you a pro-rata refund for such Services; or
(e) you experience an insolvency event (including but not limited to bankruptcy, receivership, voluntary administration, liquidation, or entering into creditors’ schemes of arrangement).
12.3 You may terminate these Terms if:
(a) we breach these Terms and do not remedy that breach within 14 days of you notifying us of that breach; or
(b) we breach these Terms and that breach cannot be remedied, and if you have paid fees for recurring Services upfront, you will be issued a pro-rata refund of any unused part of those fees based on the portion of the then-current Services period remaining.
12.4 You may also terminate these Terms at any time by notifying us through your Account or to our email for notices (as set out in clause 13.7), and if you have purchased any recurring services, termination will take effect at the end of your current Services period.
12.5 Termination of these Terms will not affect any other rights or liabilities that we or you may have.
12.6 This clause 12 will survive the termination or expiry of these Terms.
13.1 Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.
13.2 Disputes: Neither we nor you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) unless we and you first meet (in good faith) to resolve the Dispute. Nothing in this clause will operate to prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.
If the Dispute is not resolved at that initial meeting:
(a) where you are resident or incorporated in Australia, refer the matter to mediation, administered by the Australian Disputes Centre in accordance with Australian Disputes Centre Guidelines for Commercial Mediation; or
(b) where you are not resident or incorporated in Australia, refer the matter to arbitration administered by the Australian Centre for International Commercial Arbitration, with such arbitration to be conducted in Perth, Western Australia, before one arbitrator, in English and in accordance with the ACICA Arbitration Rules.
13.3 Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including the Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.
13.4 Governing law: These Terms are governed by the laws of Western Australia, and any matter relating to these Terms is to be determined exclusively by the courts in Western Australia and any courts entitled to hear appeals from those courts.
13.5 Illegal Requests: We reserve the right to refuse any request for or in relation to the Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms.
13.6 Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.
13.7 Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.
13.8 Professional Services Disclaimer: The Services do not constitute, and are not a substitute for, financial, legal, risk management or veterinary advice.
14.1 In these Terms:
Account means an account accessible to the individual or entity who signed up to the Services (or for whom a veterinary clinic has activated the Services), under which Authorised Users may be granted access.
Authorised User means a user that you have invited to use the Services through your Account.
Confidential Information means information which:
(a) is disclosed by one party to the other in connection with these Terms at any time;
(b) relates to a party's business, assets or affairs; or
(c) relates to the subject matter of, or any transactions contemplated by, these Terms,
whether or not such information is reduced to a tangible form or marked as "confidential", and however it is received.
Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. However, your obligation to pay us any amounts for access to or use of the Services will not constitute “Consequential Loss”.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.
Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a tangible form or not.
Services means the services we provide to you, as detailed at the beginning of these Terms.
Snapshot means the limited information about your pet and you that the Services make viewable, without logging in, to anyone who accesses it using a card or link issued or generated through the Services.
VetDB Pty Ltd ABN 66 633 636 343
Address
Level 32/152 Saint Georges Terrace,
Perth, 6000, Western Australia
