Find the answers to the most frequently asked questions about Vedi.
Every sample delivered through one of our laboratory partner modules is treated the same, with the aim of delivering the highest quality service in the shortest time possible.
Secure login is required.
The data can be corrected on Vedi. There will be an audit trail that the wrong data was initially linked but then corrected. The audit trail is only visible to authorised individuals.
To get started, your practice needs to be using a compatible PIMS, then you'll need a Bluetooth enabled microchip scanner, a Vedi Hub, a Vedi account, and the Vedi app on your smart phone or device.
If you wish to exercise your GDPR rights and request the deletion of your personal data or account, we've made the process straightforward for you. Simply fill out our GDPR Data Deletion Request Form accessible through your account settings or directly from our Privacy Policy page. This form allows you to specify whether you'd like to delete specific data or your entire account. Once submitted, we will verify your identity and proceed with your request, ensuring your data is handled securely and in compliance with GDPR guidelines. For any further questions or assistance, please do not hesitate to contact our support team.
If there’s a Vedi logo on it, it’s a Vedi vaccination certificate. Vets that use Vedi will send it to your email as a digital certificate.
Your consult notes are not available to anyone other than authorised users from your clinic or hospital, like nurses, other vets and front-of-house staff. Vedi-connected providers involved in your patient’s care (like referral specialists, emergency hospitals, pathology labs or other GPs) will not be able to access or see your notes. The only information they can access is core patient health data, like vaccination and immunity information, that is shared by default as part of Vedi’s function to enable connected care across providers. Other data types — for example, pathology results — are only shared with explicit consent. To share AI-generated summaries with others, you can send them via email to your chosen recipient. That is completely optional, and they are not viewable by anyone outside the core clinic team.
Owner or Vedi user personal information is always kept separate from animal health data. Owner data and other personal identifiable information (PII) is segregated from shared animal health data in the Vedi event data store as separate data events.
At Vedi, only authorised users can access our data, and by design from the original vet who created that data. Access is tightly controlled through advanced security features such as encryption. Service providers can access data only when explicitly requested by the vet and often only if they scan the animal's microchip. We ensure that sensitive owner personal information is kept separate from animal health data. Lastly, we have full traceability over who accessed what piece of data and when.
There is no legal requirement to have a pet passport, but pet owners love it for the convenience of having their pet’s health data easily accessible and shareable with others.
You can order compatible pathology samples directly from Vedi or your participating laboratory. These can also be ordered online via the Vedi Portal
Vedi will never disclose personal private information to a third party that hasn't been authorised by you as the veterinary practice. For example, by submitting a pathology lab request, the vet is authorising Vedi to transmit the specific information required for the submission. Vedi uses SSL/TLS encryption for all communication, ensuring the highest security and data protection standards. Data is always transmitted securely over an encrypted channel (TLS encryption in transit), with sensitive data always encrypted at rest, within the database adhering to stringent Australian Digital Health Agency operating standards. Our software packages are digitally signed to prevent tampering.
Yes. Vedi syncs information to and from your PIMS. Vedi will notify the staff of any missing information relating to the pet or owner.
Vedi integrates with your Practice Management Software to access patient details when an animal's microchip is scanned. The integration also enables Vedi to add verified data to the patient's health record, such as vaccinations and pathology results. For a full list of integrations, visit the Partners & Integrations page.
Data security and privacy are of the highest importance to Vedi. Vedi collects the objective medical data you would find on a vaccination certificate, a clinical pathology submission form or a microchip registration form. For Vedi to create verifiable medical data, some recorded events may capture location and user data when scanning a microchip or recording data. All the data remains the property of the veterinary business.
Vedi offers a hybrid payment model that consists of a monthly subscription that includes all the hardware you'll require and the integration fees with your PIMS, and then pay-as-you-go pricing where you only pay for what you need when you need it. Visit our pricing page for more information on how it all works.
To ensure your Pet Passport stays active and updated, try and make sure that any vets you go to are connected to Vedi. You can check here.
Clinics grant consent to share data such as pathology results to other practices. For pet owners, implied consent is granted for owner data to be stored in Vedi. However that data is never shared with anyone except for the practice that consent is given to on behalf of the owner. This is like how a customer of a company gives the company implied consent for their data to be stored in the customer relationship management (CRM) database of that company.
Sidekick AI is available to GP clinics and emergency hospital teams. Anyone who has a Vedi account can record, edit or contribute to adding consult notes via transcription. All notes are name, date and time-stamped, to ensure precise and authentic medical information. While veterinarians will probably benefit from transcribing notes the most, veterinary nurses and front-of-house/ clinical care representatives will also find a lot of value in using this feature.
All patient data recorded with Vedi is permanently stored securely in the cloud, retrievable at a moment's notice. Wherever the pet goes, their verified health data goes with them, accessed with a simple scan of their microchip.
Submitting pathology lab requests through Vedi can reduce turnaround times since these don't require manual processing when arriving at the Laboratory.
The Vedi App is available on iOS and Android, downloadable them from the App Store or Google Play Store, respectively. Links to the stores can be found in this webpage's footer.
You can create your Vedi practice account right now, by following any one of the "Get started" buttons or links around this site (or below). We will then support you with hardware implementation and staff training. Generally, practices are up and running within a week, depending on your team's availability.
Calculating exactly which vaccinations are needed for an animal is a complex task that needs to take into account an animal's species, breed, age and previous vaccinations. Previously, there's been no simple way to do this and so many animals end up over or under vaccinated. Vedi smart vaccination statuses take all of these factors into account to automatically calculate exactly which individual pathogens to vaccinate against and when.
As part of our compliance with GDPR, we act on behalf of our veterinary clinic and hospital clients, who are the data controllers. If any one of your clients does not want their data to be stored by Vedi, they can ask to delete via the link below. Once submitted, we will verify their identity and proceed with their request, ensuring their data is handled securely and in compliance with GDPR guidelines.
At Vedi, only authorised users can access your data. Access is tightly controlled through advanced security features, including encryption. Service providers can access data only when explicitly requested by the vet and often only if they scan the pet's microchip, proving attendance. We ensure that sensitive owner personal information is kept separate from animal health data. Lastly, we have full traceability over who accessed what piece of data and when.
As per our privacy policy, terms of use and End User License agreements, Vedi will never disclose personal private information to a third party that hasn't been authorised by practice. For example, by submitting a pathology lab request, the vet is authorising Vedi to transmit the specific information required for the submission. Vedi uses SSL/TLS encryption for all communication, ensuring the highest security and data protection standards. Data is always transmitted securely over an encrypted channel (TLS encryption in transit), with sensitive data always encrypted at rest, within the database adhering to stringent Australian Digital Health Agency operating standards. Our software packages are digitally signed to prevent tampering.
No, the Vedi Pet Passport is intentionally “anti-app”, meaning you don’t need to sign up to or install any apps to use it. All you need is a digital vaccination certificate issued by a vet clinic that’s a member of Vedi.
The Pet Passport keeps key details about your pet’s vaccination history and immunity status in one place. It links directly to your most recent vet-issued Vedi vaccination certificate, which is emailed to you after each vaccination. Instead of searching your email inbox, you can access a summarised version anytime in your digital wallet and share it as needed. Plus, push notifications remind you when the next vaccination is due.
Verifiable data is data that's checked independently for accuracy and authenticity. Through automation and blockchain technology, Vedi can securely record and confirm details like time, location, identity, vaccination history and more. When a veterinary practice is using Vedi verified data, they're working with the best quality health records.
Yes, you certainly can. If they would like to see more detail, they can simply scan the QR code on the Vedi Pet Passport which will take them to the live digital vaccination certificate.
Only Vedi scanners are compatible with the Vedi platform. If anyone scans a pet’s microchip with a non-Vedi scanner, it will just return the microchip number, not the full patient record.
There is no ‘official’ pet health record in Australia mandated by a government body, however Vedi can track your pet’s health for life, acting as their first health record. Vaccination history is the start of building that health record.
At a minimum, a practice requires 1x Vedi Hub and 1x Microchip Scanner (Bluetooth compatible).
Vedi collects the objective medical data you would find on a vaccination certificate, a clinical pathology submission form or a microchip registration form. For Vedi to create verifiable medical data, some recorded events may capture location and user data when scanning a microchip or recording data. All the data remains the property of the veterinary business.
You can check by searching for your vet clinic here. If they don’t appear, you can simply fill in your details on the form on this page, and we can send an email to them on your behalf to tell them that you’d like access to the Vedi Pet Passport!
For a full list of PIMS Vedi is currently integrated with, please visit our Partners & Integrations page. If your practice management software is not listed, please ask them to get in touch and we would happily work with them to connect you.
A pet’s health information is typically fragmented: stored across multiple systems, paper records, other clinics, or not recorded at all. Vets rely on pet owners to bring in paper certificates, recall past treatments, or request records from other clinics, often resulting in delays, inaccuracies, or missed care opportunities. Vedi changes that by locking the health record to the microchip itself. Wherever the pet goes, their verified health data goes with them. No paperwork, no guesswork, no gaps. It’s a smarter, safer way to manage veterinary care, and a major step forward from the disconnected, manual processes most clinics rely on today. This goes beyond digitisation. Take vaccination certificates: other systems issue a PDF, but Vedi issues a live certificate tied to a pet’s health record. Both are digital - but they’re not equal. A PDF is static. It’s locked to the system that created it. If a pet moves clinics or ends up in an emergency hospital, that information doesn’t move with them. And for clinics, it means endless admin: re-issuing, resending, or replacing lost certificates. A live health record, on the other hand, is dynamic. It updates in real time. It's easily accessed by the owner through their email or their digital wallet on their phone. And it gives vets, pathology labs, pet owners and service providers like pet boarders, confidence that the information in front of them is accurate and complete. That’s the distinction that matters. Going “digital” isn’t enough if it just creates some of the same frustrations as paper-based workflows. The real value comes when records are live, connected, and easily accessed across the pet's health provider network, but ultimately, as the pet’s primary physician, you can control what data gets shared and when.
The new clinic will have access to the shared animal health data (vaccination details and basic pet data such as the pet’s name, age, desex status and immunisation status). Owner personal data is not transferred. Pathology results are not shared unless specifically granted by the original practice.
The clinic that creates the data owns it. By using Vedi, clinics consent to share specific parts of that animal health data within the Vedi ecosystem. Certain information, such as owner personally identifiable information (PII), is never shared. Other data types — for example, pathology results — are only shared with explicit consent. Core patient health data, like vaccination and immunity information, is shared by default as part of Vedi’s function to enable connected care across providers.
Yes! We support your vet practice and staff to get the most out of Vedi. We'll guide you through the whole process and provide ongoing support.
If you go to a vet that uses Vedi, your Pet Passport will automatically be updated with the latest vaccination.
Privacy and security are our top priority. Our focus is to provide the highest standards of care and confidentiality. Vedi complies with the Australian Privacy Principles, the Privacy Act, and the Veterinary Surgeons Act. Our privacy policy, terms-of-service, and end-user licence agreements detail our obligations as a service provider and the responsibilities of the entities and users utilising our service. These agreements are available for review on vedi.io/legal.
Vedi verified health records/health data is data captured and verified through the Vedi app.
Only an animal's registered vet and the diagnostic services they use for their normal case management can see the medical data. Access is controlled by the registered vet. Service providers, like pathology labs and emergency hospitals, must be granted access by the registered vet.
All Vedi services and components, including business documents, emails, internal communications and source code, are managed within the Microsoft Office 365 and Microsoft Azure ecosystems.
Yes, you can use the Vedi Pet Passport links to your pet's live Vaccination Certificate, which demonstrates proof of vaccination for boarding and domestic travel. International travel will require more documentation and procedures depending on where you are traveling to, so please contact the airline you will be traveling with for more information.
Unlike most AI transcription tools that merge your spoken notes directly into a generated summary, Sidekick AI keeps both (the original transcription and the AI-generated summary) as separate, linked records. That means nothing is lost in translation. Every word you and your team record remains accessible for full transparency, clinical accuracy, and audit purposes. The summary builds on top of that foundation, giving you quick insights while preserving a complete, time-stamped record you can always revisit. Whether you send, share or save the transcription notes for later review, you will always have a complete picture of the pet’s overall health status. Just before your next patient consult, instead of reading back the last few notes, you can access one short summary that gives you all the info you need. Sidekick's capabilities go beyond simple transcription. It helps veterinary practitioners make more informed decisions about a patient’s treatment, reduce unnecessary costs, and provides treating physicians peace of mind that nothing is missed.
Only pay for what you use, no lock-in contracts, cancel anytime.
