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Warnbro Veterinary Hospital is a locally owned, independent and family-run clinic located in Warnbro, Western Australia. Recently, it received the Australian Veterinary Association, Veterinary Business Group's award for Veterinary Business of the Year 2025.
Veterinarian and Hospital Director, Dr. Katie Currie (BVSc GPCert(SAM)) credited Vedi in their nomination for helping them deliver on the “meaning and value” core pillar of veterinary business by implementing smart technology that makes a big impact.
“In 2024 alone, we scanned 3,456 pet microchips with Vedi and discovered that 436 of them were previously unregistered. That’s 1 in 6 pets arriving unregistered to our clinic, that are now traceable thanks to Vedi.”
Here’s how Vedi’s microchip registration and patient check-in modules are helping Warnbro Veterinary Hospital streamline their workflows, ensure accurate information is being captured and reduce unnecessary admin tasks:
Before Warnbro started using Vedi, facilitating microchip registrations was a lengthy and broken process.
Paperwork got lost or misplaced too easily. When the hospital changed to its current ownership around five years ago, hospital manager, Jo Spalding RVN, recalls finding drawers stuffed with dozens of microchip registration applications that had never been processed.
“We had a lot of problems. When we pulled out some of the drawers in reception, we found around 50-60 applications that were never sent off. We also didn’t scan patients regularly, but that has really improved since we’ve been with Vedi.”
The paperless process also helps Warnbro avoid errors instead of having to chase up the pet owners for the correct information. “We don't have to get the client to fill out the paperwork because half the time, it’s not filled out correctly.”
Before using Vedi, it was also simply too time-consuming and difficult to check whether every patient’s microchip was registered because it would mean checking 4-5 different registry databases and inputting the microchip number in each one to see if it was on there.
“With Vedi, we know straight away whether the microchip is unregistered, which is great. So we don't even have to bother with searching through all the databases. It’s just easier to have it just all in one place,” says Dr. Katie.
When Dr. Katie’s pet cat Jasper Mittens went missing, they never found him again. Nine years later though, she was contacted by a vet who had scanned Jasper’s microchip and identified her as the owner. Unfortunately, by that point they couldn’t be reunited because Dr. Katie and her family had relocated from the UK to Australia.
That personal experience became a powerful motivator for Dr. Katie to make sure she implemented systems in her practice to prevent that from happening to other families.
“Unless you're a vet that scans every pet that comes through the door, you're not going to identify these pets that are missing or living with somebody else other than their original owners.”
Now, with Vedi, Warnbro has made scanning microchips and updating contact details an important part of its patient check-in workflow. If Vedi alerts them that a patient’s microchip is unregistered, the reception staff then use Vedi to register the pet on national registry database Central Animal Records in under a minute.
“It doesn’t add any time or difficulty, it’s just so easy.”
Dr. Katie loves that Vedi always flags information gaps in a pet’s record. Whether it’s the owner’s email or the pet’s breed, the reception staff can tell immediately by looking at Vedi to see what’s missing.
Jo is also proud of the fact that all their patient details are now very accurate and up to date, which helps them when they field lots of phone calls from people and answer their queries in no time at all.
“The amount of people that ring up that want to know their pet’s microchip number, especially in October when all pets must be re-registered with the local council. We're like, yeah. Easy. Now we're using Vedi, we have those numbers. So, it makes life really a lot easier.”
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When people bring their pet in, most have really no way of knowing whether their pet is properly registered. Some assume that the breeder would have done it, and others mistake registering with the council as the same as registering with a national database. This leaves many pets at risk of becoming permanently untraceable if ever lost.
As a community vet practice, Jo sees it as their responsibility to inform pet parents and make sure that their pets are registered with the correct parties. It makes the pet parents feel more reassured and looked after, leading to happier clients.
“A lot of people will come in and say, well, I've been at another vet for, like, five years. How come they never told me my pet’s microchip wasn’t registered? And I say, “Well, I don’t know what their policy is, but we use this special app called Vedi that tells us all this wonderful information” and they go, “Wow, that's brilliant.””
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